Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at coldhartworldwide@gmail.com. Please note that returns will need to be sent to the following address: No. 24, Jalan 26, Kampung Cheras Baru, 56100, Kuala Lumpur.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at coldhartworldwide@gmail.com .

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at coldhartworldwide@gmail.com .

 

Cancellation or Overselling

While we make every effort to maintain accurate inventory levels on our website, instances of overselling may occasionally occur due to high demand or system discrepancies.

In the event that an item becomes unavailable after an order has been placed, affected customers will be notified via email. Our customer support team will then contact you to arrange either:

1. A full refund to your preferred bank account; or
2. An exchange for another available product of equivalent value, subject to your preference.

For orders containing multiple quantities (more than two items) within a single cart, if any item in the order is found to be unavailable, the entire order will be automatically cancelled. Partial fulfilment of such orders will not be available. Customers will be offered either a full refund or the option to place a new order for available items.

We reserve the right to cancel and refund any order affected by inventory inaccuracies, pricing errors, or circumstances beyond our reasonable control.